How to Fix Something Went Wrong on PS5
If you’re a PlayStation 5 user and have encountered the dreaded “Something Went Wrong” error, you’re not alone. This common issue can be frustrating, but there are several steps you can take to resolve it. In this article, we’ll guide you through the process of troubleshooting and fixing the “Something Went Wrong” error on your PS5.
1. Restart Your PS5 Console
The first step in troubleshooting any issue with your PS5 is to restart the console. Sometimes, a simple restart can resolve temporary glitches or software errors. To restart your PS5, follow these steps:
1. Press and hold the power button on the console for a few seconds until the power indicator light turns red.
2. Wait for a few seconds, then press the power button again to turn the console off.
3. Wait a few more seconds, then press the power button to turn the console back on.
If the “Something Went Wrong” error persists after restarting, move on to the next step.
2. Update Your PS5 System Software
Outdated system software can sometimes cause errors on your PS5. To ensure that your console is running the latest version, follow these steps:
1. Press the PS button on your DualSense controller to open the Quick Menu.
2. Select “Settings” from the menu.
3. Navigate to “System” and then select “System Software.”
4. Choose “System Software Update” and follow the on-screen instructions to update your PS5.
If an update is available, your console will download and install it automatically. Once the update is complete, try using your PS5 again to see if the error has been resolved.
3. Unplug External Devices
Sometimes, external devices connected to your PS5 can cause issues. To rule out any potential conflicts, disconnect all external devices, including USB peripherals, external hard drives, and Ethernet cables. After unplugging the devices, restart your PS5 and try using it again.
If the error persists, reconnect the external devices one by one to identify the problematic device. Once you’ve identified the issue, consider replacing or updating the problematic device.
4. Reset Your PS5 Console
If the previous steps haven’t resolved the “Something Went Wrong” error, it may be time to reset your PS5 console. Keep in mind that this will erase all of your data, so be sure to back up any important files before proceeding. Here’s how to reset your PS5:
1. Press the PS button on your DualSense controller to open the Quick Menu.
2. Select “Settings” from the menu.
3. Navigate to “System” and then select “System Software.”
4. Choose “Initialization” and then select “Initialize PS5.”
5. Select “Erase All Data” and follow the on-screen instructions to reset your PS5.
After resetting your console, set up your PS5 again and try using it to see if the error has been resolved.
5. Contact PlayStation Support
If none of the above steps have resolved the “Something Went Wrong” error on your PS5, it’s time to contact PlayStation Support for further assistance. They can help you diagnose the issue and provide a solution tailored to your specific situation.
Remember, encountering the “Something Went Wrong” error on your PS5 can be frustrating, but with patience and a systematic approach to troubleshooting, you can often resolve the issue and get back to enjoying your favorite games.
