How to Fix Captive Portal Authorization on Chromebook
Captive portal authorization is a common issue faced by Chromebook users, especially when connecting to public Wi-Fi networks. This issue occurs when the Chromebook is unable to authenticate with the captive portal, leading to restricted internet access. In this article, we will guide you through the steps to fix captive portal authorization on your Chromebook.
Step 1: Check the Network Connection
The first step in fixing captive portal authorization is to ensure that your Chromebook is connected to the Wi-Fi network. If you are unable to connect, try the following:
1. Make sure that your Chromebook is within range of the Wi-Fi network.
2. Restart your Chromebook and try connecting again.
3. Disable and enable the Wi-Fi toggle on your Chromebook.
Step 2: Open the Settings Menu
Once your Chromebook is connected to the Wi-Fi network, open the Settings menu by clicking the clock icon in the bottom-right corner of the screen and selecting “Settings.”
Step 3: Navigate to Advanced Settings
In the Settings menu, scroll down and click on “Advanced” to expand the advanced settings options.
Step 4: Enable Captive Portal Assistance
In the advanced settings, scroll down and click on “Network.” Then, click on “Manage networks” to view the list of available Wi-Fi networks.
Find the network you are connected to and click on the gear icon next to it. This will open the network settings for that specific network.
In the network settings, scroll down and click on “Captive Portal Assistance.” Enable this option by toggling the switch to the “On” position.
Step 5: Enter Captive Portal Credentials
If the captive portal requires authentication, you will be prompted to enter your login credentials. Enter your username and password, and click “Sign in” to proceed.
Step 6: Verify Internet Access
After entering your captive portal credentials, your Chromebook should now have internet access. Verify this by opening a web browser and visiting a website of your choice.
Step 7: Troubleshoot Further
If the above steps do not resolve the captive portal authorization issue, try the following troubleshooting tips:
1. Reset your Chromebook to factory settings (this will erase all data, so make sure to back up your important files first).
2. Update your Chromebook to the latest version of Chrome OS.
3. Try connecting to a different Wi-Fi network to rule out any issues with the specific network.
By following these steps, you should be able to fix captive portal authorization on your Chromebook and regain full internet access.
