How to Receive Calls from TDCJ Inmate
Receiving calls from an inmate at the Texas Department of Criminal Justice (TDCJ) can be a challenging process, but it is certainly possible with the right steps and information. Whether you are a family member, friend, or legal representative, establishing communication with an inmate is crucial for maintaining relationships and providing support. In this article, we will guide you through the process of receiving calls from a TDCJ inmate, ensuring that you can stay connected with your loved one during their time behind bars.
Understanding the TDCJ Inmate Calling System
The TDCJ inmate calling system operates through a third-party vendor, Global TelLink (GTL), which manages the phone services for inmates. Before you can receive calls from an inmate, it is essential to understand the system’s requirements and procedures. Here are some key points to consider:
1. Account Setup: To receive calls from an inmate, you must first set up an account with GTL. This can be done online or by calling their customer service number. You will need to provide personal information, including your name, address, and payment method.
2. Deposits: Inmates can only make calls if they have funds in their accounts. You can add money to their account through various methods, such as online, over the phone, or by visiting a GTL kiosk at a TDCJ facility.
3. Rates: Be aware that calls from inmates to the outside are not free. The rates vary depending on the length of the call and the inmate’s location. It is essential to check the current rates before making a deposit.
4. Time Restrictions: Inmates are typically allowed to make calls during specific hours, which may vary depending on the facility. It is important to be aware of these restrictions to ensure you are available to receive calls.
Receiving Calls from an Inmate
Once you have set up your account and have funds in the inmate’s account, you can begin receiving calls. Here’s how to do it:
1. Dial the Inmate’s Number: When the inmate is ready to make a call, they will dial your phone number. Ensure that your phone is turned on and within range to receive calls.
2. Answer the Call: If the call is answered, you will be connected with the inmate. Remember to speak clearly and keep the conversation respectful.
3. End the Call: When you are finished with the call, simply hang up. The inmate will be disconnected from the call.
4. Check Your Account: After the call, it is a good idea to check your account to ensure that the call was successfully completed and that you have not been charged extra fees.
Additional Tips
To ensure a smooth experience when receiving calls from a TDCJ inmate, consider the following tips:
1. Keep Your Contact Information Updated: Ensure that your contact information is current in your GTL account to avoid missing important calls.
2. Monitor Your Account Balance: Regularly check your account balance to avoid running out of funds during a call.
3. Be Patient: The process of setting up an account and receiving calls may take some time. Be patient and follow the instructions provided by GTL.
4. Stay Informed: Keep yourself updated on any changes to the TDCJ inmate calling system or GTL policies.
By following these steps and tips, you can successfully receive calls from a TDCJ inmate and maintain a connection with your loved one during their time behind bars.
